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Post by mattelyayjakksnay on Aug 20, 2010 9:23:25 GMT -5
****Update
Mattel has NO REPLACEMENT PARTS!
They were rude and insisted I send it back (I pay the shipping) and then they would refund me the 59.99 not including tax and shipping charges. I would in turn then have to buy another one and pay shipping again!
Mattel really sucks with this customer service. On a side note I called Ringside and they went out of there way to try and assist me. They offered me CSDA ring skirts (which don't fit to well ) I declined and truly appreciate there level of customer service.****
First off this ring is awesome. That being said did anyone else encounter this problem:
When I was putting the apron on (following the instructions) I got to the 3rd post and the elastic around the second post snapped. So now needless to say there's only apron on 2 sides and two sides are flopping around. I really think that the elastic was kinda weak to begin with and the instructions have you putting it over the corner posts rather than putting it in place and sliding the post bottom through it.
So did anyone else have the elastic break for the apron?
(I do plan to call Mattel and hope they will assist me).
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Hartvict
Mid-Carder
An All Canadian, Canadian.
Joined on: Feb 21, 2010 3:46:55 GMT -5
Posts: 106 
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Post by Hartvict on Aug 20, 2010 9:39:00 GMT -5
I don't even own a ESR but I'm sure Mattel will send you a replacement apron.
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Post by Bandalero on Aug 20, 2010 10:00:37 GMT -5
I didn't have that problem although I also found it awkward to stretch the elastic over the ring posts and go over the 12 turnbuckle connectors.
My only issue really is that the clips aren't very tight. The canvas can slip and slide, bunching up on one end while slipping out of the other end. I'd like a perfectly stretched mat with tight clips to hold it in place.
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Post by muccguy88 on Aug 20, 2010 10:59:56 GMT -5
i put the posts thru the elastic rather than putting the elastic over the connectors. i didnt have any problems
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Post by naparo01 on Aug 20, 2010 11:27:54 GMT -5
I didn't have that problem although I also found it awkward to stretch the elastic over the ring posts and go over the 12 turnbuckle connectors. My only issue really is that the clips aren't very tight. The canvas can slip and slide, bunching up on one end while slipping out of the other end. I'd like a perfectly stretched mat with tight clips to hold it in place. Just a matter of time before Ringskirts fixes this. Muh haha hahah |
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Post by mattelyayjakksnay on Aug 20, 2010 11:36:20 GMT -5
Update
Mattel has NO REPLACEMENT PARTS!
They were rude and insisted I send it back (I pay the shipping) and then they would refund me the 59.99 not including tax and shipping charges. I would in turn then have to buy another one and pay shipping again!
Mattel really sucks with this customer service. On a side note I called Ringside and they went out of there way to try and assist me. They offered me CSDA ring skirts (which don't fit to well ) I declined and truly appreciate there level of customer service.
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WCM's Izzy
Main Eventer
Joined on: May 23, 2007 16:30:00 GMT -5
Posts: 1,709
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Post by WCM's Izzy on Aug 20, 2010 11:56:02 GMT -5
Yes, eventually the honeymoon with Mattel will be over, people will stop bashing the ex (Jakks) and realize she wasn't that bad in the sack, and that yeah, the new one has really cool details but doesn't move so well...  |
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Post by mattelyayjakksnay on Aug 20, 2010 12:08:11 GMT -5
I still love Mattels figures (mostly the legends). I have only had issue with cloth items of theres.
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joesgonnakillu
Main Eventer
Joined on: Mar 14, 2010 12:43:23 GMT -5
Posts: 1,365
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Post by joesgonnakillu on Aug 20, 2010 12:20:58 GMT -5
I didn't have that problem although I also found it awkward to stretch the elastic over the ring posts and go over the 12 turnbuckle connectors. My only issue really is that the clips aren't very tight. The canvas can slip and slide, bunching up on one end while slipping out of the other end. I'd like a perfectly stretched mat with tight clips to hold it in place. I agree whole heartly. I spent a good 35 min trying to get the clips to hold. Had to call in my gf to help hold it tight as I clipped, and it still bunched up! |
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Post by JCF on Aug 20, 2010 13:53:07 GMT -5
Yeah... I got mine in today and that happened to my apron too. Sucks.
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Post by BuckDenaro7: Elite Trader on Aug 20, 2010 13:56:38 GMT -5
Same thing happened to me, Im thinking of using velcro to get the aoron back up.
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EMW Figure Shelf
Main Eventer
HAHAHAHA no.
Joined on: Feb 2, 2010 18:38:54 GMT -5
Posts: 1,633
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Post by EMW Figure Shelf on Aug 20, 2010 14:13:21 GMT -5
wait put the apron over the posts? the strap opens and u put it through the posts
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Deleted
Joined on: May 6, 2024 15:17:05 GMT -5
Posts: 0
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Post by Deleted on Aug 20, 2010 17:00:09 GMT -5
Maybe the original poster should change his name, lol.
At least Jakks would have sent you a replacement part.
Enjoy your Mattels.
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Post by mattelyayjakksnay on Aug 20, 2010 17:22:46 GMT -5
No my name is appropriate as it pertains to the product (my opinion only I know not everyone feels the same way). I am upset with the end result of my call with Mattel today though. Please call and voice your opinion if your cheap aprons have broke.
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Post by mattelyayjakksnay on Aug 21, 2010 15:17:50 GMT -5
BTW the jakks CSDA aprons fit this ring kinda. You have to stretch them and they have a little empty space at either end but for now since mine broke these aprons will do.
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Post by WCWA Online on Aug 21, 2010 16:37:01 GMT -5
why not just repair the elastic? Elastic bands are super cheap to get.
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Post by mattelyayjakksnay on Aug 21, 2010 17:11:28 GMT -5
why not just repair the elastic? Elastic bands are super cheap to get. Right you are, my wife is actually doing that now. The real concern would be : Why not make them of higher quality so this doesn't happen.Its not some cheap $15 ring you know? |
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cyantist
Superstar
Joined on: May 9, 2010 6:47:56 GMT -5
Posts: 950
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Post by cyantist on Aug 21, 2010 18:59:38 GMT -5
I got mine in today and this happened. Im ringing them later and see if they can send me replacements. Maybe you just got a bad agent?
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Post by ~*Young $ Money*~ on Aug 21, 2010 19:06:14 GMT -5
I was gunna buy it today but was kinda weary, i'm glad i didn't.
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Post by mattelyayjakksnay on Aug 21, 2010 19:38:15 GMT -5
I got mine in today and this happened. Im ringing them later and see if they can send me replacements. Maybe you just got a bad agent? I did have a bad one and then I got a worse one....The supervisor Bob Brady. These guys are not in tune with whats going on and offer no resolve.Good luck though.Bob Brady could care less about any of mine or your concerns and you will hear that in his tone of voice if you speak with him. |
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