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Post by newgenandy on Dec 24, 2023 14:51:05 GMT -5
An easy solution to this is for mattel to build a warehouse in the uk so things can be shipped domestically. For europe i believe it is screwed as the amount of toy collectors and wrestling fans is far and few between. crappy situation. Shipping rules changed in march of this year and anything sent overseas to europe requires an increased amount of detail on the customs forms and scrutiny when it is received by customs personnel. Any brand new items especially. I sent a declared gift to a friend in europe ( about 110 euros in value) and she had to pay nearly 25%. Not sure on the UK but ever since they left the EU everything shipped out of the uk is very expensive now. For me shipping to the eu or uk is finished. I will only ship to canada now. I am pretty sure soon mattel creations will opt out and do the same. The rules and fees are just too much. This is all done on purpose to reduce carbon. The less people ship the less boats and planes travel overseas and even domestically. Expect things to get worse and not better. I would not be surprised if it goes up to 35% at some point. Problem is wrestling and wrestling figures are in the way down in the uk Smyths and entertainer have both massively cut sections in the stores I go to. Yeah smyths have had a few legends in but on the whole sections are shrinking or there’s a lot more of the same figures. Know people will cite AEW but that’s a specific fanbase WWE/F always used to do 2 annual tours after mania and survivor hitting Glasgow, Newcastle, Manchester, Liverpool, Birmingham and London and maybe a couple more. That’s now turned into 2 or 3 cities on a tour. Also my kids at primary school no one in their years (year 5 and 3 and aged 9 and 8 respectively) watches wrestling. Don’t see any other kids with wrestling backpacks etc or shirts. I see more middle aged men wearing wrestling shirts than kids out snd about snd those are wearing austin, warrior, savage or aew shirts Mattel are not going to make huge investments for minimum gain unfortunately. Hopefully as with all things time will come again for wrestling to get popular |
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dietpizzauk
Mid-Carder
Joined on: Aug 5, 2022 18:00:42 GMT -5
Posts: 64
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Post by dietpizzauk on Dec 24, 2023 16:08:10 GMT -5
Mattel Creations really is the worst... they used to be good, but ever since they changed to include prices in GBP (rather than USD) and also added their own "shipping and import fees", it flat out SUCKS. eg. the first two Retro sets, charged in USD were: $55 + $14.95 shipping = $69.95 (£56 GBP) each, total. And the third set, after the change, charged in GBP: £60 + £9 (or £18!) = £69 GBP Total That's an extra £13 ($16)... for absolutely nothing. Now, on relatively small figure sets, you can just about stomach the difference. But on a larger set - or something like the Nitro stage - the difference is HUGE (and it ended up hurting everyone in the long run, not just UK/international people). Plus, it seems to be pot-luck how your parcel is packaged... my Ali figure for example, was just sent in it's outer/shipping box - which is VERY little protection - and it came pretty beaten up. So with this and the pricing issue, I'm avoiding MC and doing deals/buying things elsewhere. It's all just such a mess. 🤦♂️ You need to add VAT. The old price in dollars - £56 - plus 20% for VAT, is £67.20. So close to the £69 they’re charging. As noted by HMRC “ VAT is charged on all goods (except for gifts worth £39 or less) sent from: outside the UK to Great Britain outside the UK and the EU to Northern Ireland” And the UK price also add more for additional shipping costs, for larger items. Rather than adding it to the £9 and £17 shipping options. They outlined it on the breakdown with the Nitro stage. |
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Post by SteveHulk on Dec 24, 2023 17:26:23 GMT -5
Mattel Creations really is the worst... they used to be good, but ever since they changed to include prices in GBP (rather than USD) and also added their own "shipping and import fees", it flat out SUCKS. eg. the first two Retro sets, charged in USD were: $55 + $14.95 shipping = $69.95 (£56 GBP) each, total. And the third set, after the change, charged in GBP: £60 + £9 (or £18!) = £69 GBP Total That's an extra £13 ($16)... for absolutely nothing. Now, on relatively small figure sets, you can just about stomach the difference. But on a larger set - or something like the Nitro stage - the difference is HUGE (and it ended up hurting everyone in the long run, not just UK/international people). Plus, it seems to be pot-luck how your parcel is packaged... my Ali figure for example, was just sent in it's outer/shipping box - which is VERY little protection - and it came pretty beaten up. So with this and the pricing issue, I'm avoiding MC and doing deals/buying things elsewhere. It's all just such a mess. 🤦♂️
outside the UK to Great Britain
outside the UK and the EU to Northern Ireland”And the UK price also add more for additional shipping costs, for larger items. Rather than adding it to the £9 and £17 shipping options. They outlined it on the breakdown with the Nitro stage. That's just it though: people aren't charged an extra 20% VAT on most smaller items (I think the US to UK threshold is £135). Before the MC change, I was always ordering things from MC: Retro Series 1&2, CC Hogan & Funk etc. and was never charged any extra VAT/Customs/Import fees. No-one was. Now MC are adding it to the price and making you pay it, regardless(!). I said it with the Nitro stage - just charge us the dollar price (or GBP equivalent) and the shipping cost... and that's it. Simple. 🤷♂️ |
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Post by Path 2 Glory on Dec 24, 2023 17:53:35 GMT -5
I went to a Target it Illinois yesterday that didn't even have a section of WWE or AEW figures. No tags or posts for them to even be hanging on. I couldnt believe it. That's about the extent of my bad luck with fig collecting.
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dietpizzauk
Mid-Carder
Joined on: Aug 5, 2022 18:00:42 GMT -5
Posts: 64
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Post by dietpizzauk on Dec 25, 2023 2:27:29 GMT -5
You need to add VAT. The old price in dollars - £56 - plus 20% for VAT, is £67.20. So close to the £69 they’re charging. As noted by HMRC “ VAT is charged on all goods (except for gifts worth £39 or less) sent from:
outside the UK to Great Britain
outside the UK and the EU to Northern Ireland”And the UK price also add more for additional shipping costs, for larger items. Rather than adding it to the £9 and £17 shipping options. They outlined it on the breakdown with the Nitro stage. That's just it though: people aren't charged an extra 20% VAT on most smaller items (I think the US to UK threshold is £135). Before the MC change, I was always ordering things from MC: Retro Series 1&2, CC Hogan & Funk etc. and was never charged any extra VAT/Customs/Import fees. No-one was. Now MC are adding it to the price and making you pay it, regardless(!). I said it with the Nitro stage - just charge us the dollar price (or GBP equivalent) and the shipping cost... and that's it. Simple. 🤷♂️ The £135 threshold is for the Customs fee. Everything should get VAT added on. It’s outlined on the “Tax and customs for goods sent from abroad” page of the HMRC website. Everything gets VAT, except gifts with a £39 or less value. Customs is also added for any item over £135 in value. And the VAT is also charged based upon shipping costs. |
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nomorexclusives
Main Eventer
Joined on: Jul 31, 2023 16:49:31 GMT -5
Posts: 1,079
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Post by nomorexclusives on Dec 25, 2023 4:51:17 GMT -5
Dont send anything overseas. It has become too costly. The green movement has won this round.
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Post by Vamp55 on Dec 25, 2023 5:55:31 GMT -5
I think Mattel is best served to simply sell the product and not try to factor/pay any duties or taxes. Now that said, it might not be that simple, I know for Australia, the government makes international seller register for our G.S.T (Goods Services Tax) if they sell over $75k into Australia P.A.
But that aside, i also believe that there is no intended malice or deception on Mattel’s end for trying to have those taxes/duties charged at point of sale.
Its an unfortunate situation for all involved, and sadly yet another reason that we will loose collectors (Particularly international) in our hobby.
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Post by SteveHulk on Dec 25, 2023 10:06:36 GMT -5
That's just it though: people aren't charged an extra 20% VAT on most smaller items (I think the US to UK threshold is £135). Before the MC change, I was always ordering things from MC: Retro Series 1&2, CC Hogan & Funk etc. and was never charged any extra VAT/Customs/Import fees. No-one was. Now MC are adding it to the price and making you pay it, regardless(!). I said it with the Nitro stage - just charge us the dollar price (or GBP equivalent) and the shipping cost... and that's it. Simple. 🤷♂️ The £135 threshold is for the Customs fee. Everything should get VAT added on. It’s outlined on the “Tax and customs for goods sent from abroad” page of the HMRC website. Everything gets VAT, except gifts with a £39 or less value. Customs is also added for any item over £135 in value. And the VAT is also charged based upon shipping costs. All I'll say is: before the MC change, people were never charged any extra fees (on cheaper to mid-range items). We just paid the USD price and shipping. Now MC are adding it to the price and making you pay it though. Great. Not to mention, people are also now being charged a Customs fee on top of all this - when all the fees etc. are meant to be included(!). It's a mess. I think Mattel is best served to simply sell the product and not try to factor/pay any duties or taxes. Exactly. Let the country they're being imported to deal with it. |
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hordakgrim
Mid-Carder
Joined on: Aug 13, 2023 16:29:21 GMT -5
Posts: 165
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Post by hordakgrim on Dec 26, 2023 17:31:50 GMT -5
The £135 threshold is for the Customs fee. Everything should get VAT added on. It’s outlined on the “Tax and customs for goods sent from abroad” page of the HMRC website. Everything gets VAT, except gifts with a £39 or less value. Customs is also added for any item over £135 in value. And the VAT is also charged based upon shipping costs. All I'll say is: before the MC change, people were never charged any extra fees (on cheaper to mid-range items). We just paid the USD price and shipping. Now MC are adding it to the price and making you pay it though. Great. Not to mention, people are also now being charged a Customs fee on top of all this - when all the fees etc. are meant to be included(!). It's a mess. I think Mattel is best served to simply sell the product and not try to factor/pay any duties or taxes. Exactly. Let the country they're being imported to deal with it. Amazon and the rest didn't used to charge American consumers sales tax when shopping online. People were still responsible for it, but most conveniently forget to claim it when they filed their taxes. So states passed laws requiring companies to charge it directly. Anything I buy online I pay 9% sales tax on, just as if I bought it in person in my city. I suspect GB and the EU are probably requiring companies to do the same with VAT. It sucks, but you can't complain too hard when a loophole is closed. Now if you're getting double-charged, that's a second situation. |
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Post by jumpinjefffarmer on Dec 27, 2023 11:50:39 GMT -5
Would be good to get some answers on this. Mattel havent replied yet
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Post by PJ on Dec 27, 2023 11:55:23 GMT -5
Would be good to get some answers on this. Mattel havent replied yet When did you contact Mattel Creations? Warriah' only brought this topic up two days before Christmas so I am sure there’s been nobody at the Mattel offices yet. |
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markanthonyxiii
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Joined on: Feb 17, 2022 12:38:40 GMT -5
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Post by markanthonyxiii on Dec 27, 2023 12:22:08 GMT -5
So I've spoke to ParcelForce in regards to the Customs Charges I've received and these are due from Belgium to UK. So we've paid the Customs and VAT in with the price, but then the item shipped from UK to Belgium then back and this leg is what caused the Charges. Anyone recieving Customs please check to see if your Parcel came to UK and then to Belgium as this is what the Customs are for. Feels like they shipped to Belgium from UK just so they can apply these charges. Every item from MC that came straight to UK from USA I've had have not received customs, this one did and it's only one that went to Belgium  . |
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Deleted
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Post by Deleted on Dec 27, 2023 12:33:28 GMT -5
Would be good to get some answers on this. Mattel havent replied yet When did you contact Mattel Creations? Warriah' only brought this topic up two days before Christmas so I am sure there’s been nobody at the Mattel offices yet. He didn’t. They expect a representative from Mattel to reply to this thread. Rather than contacting their Customer Support. |
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markanthonyxiii
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Joined on: Feb 17, 2022 12:38:40 GMT -5
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Post by markanthonyxiii on Dec 27, 2023 13:23:08 GMT -5
When did you contact Mattel Creations? Warriah' only brought this topic up two days before Christmas so I am sure there’s been nobody at the Mattel offices yet. He didn’t. They expect a representative from Mattel to reply to this thread. Rather than contacting their Customer Support. I contacted Mattel on Sat 23rd but have not heard anything yet, don't expect to until after New Year. |
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Deleted
Joined on: Dec 2, 2024 12:34:10 GMT -5
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Post by Deleted on Dec 27, 2023 13:51:00 GMT -5
He didn’t. They expect a representative from Mattel to reply to this thread. Rather than contacting their Customer Support. I contacted Mattel on Sat 23rd but have not heard anything yet, don't expect to until after New Year. Glad to hear. Hopefully you get an explanation. |
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Warriah'
Main Eventer
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Post by Warriah' on Dec 27, 2023 15:49:11 GMT -5
When did you contact Mattel Creations? Warriah' only brought this topic up two days before Christmas so I am sure there’s been nobody at the Mattel offices yet. He didn’t. They expect a representative from Mattel to reply to this thread. Rather than contacting their Customer Support. I contacted Mattel CS and got a response. Asking for proof and ‘upon review will provide an explanation about the next step’. But thanks for speaking for me. Of course my only course of action would be to complain on the forums, rather than warn people not to deal with the company unless they want to be overcharged and get a headache on top of things. I totally forgot this was a forum. |
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tibbo
Superstar
Photoshop Machine
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Post by tibbo on Dec 27, 2023 16:41:22 GMT -5
Because the value is the MSRP which is still the full price it’s not a clearance or second hand item. And if they have to replace it and file a claim they aren’t going to lose out twice because the sale is over. No the value is the price the buyer paid. Always has been it’s illegal to claim a greater value than the one the buyer paid and you have to prove the value of the items with the payment receipt when you claim for lost or damaged goods. Every store known to man declares the value on the package as the price the buyer paid. Even RSC does it and their shipping policies are pretty anti consumer. If you’re claiming a price higher than the one the buyer paid you are literally committing fraud. Yeah Warriah is right here. You can’t just make up a price based upon a perceived rrp. It’s the price that the item was actually purchased for |
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Deleted
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Post by Deleted on Dec 27, 2023 16:56:32 GMT -5
He didn’t. They expect a representative from Mattel to reply to this thread. Rather than contacting their Customer Support. I contacted Mattel CS and got a response. Asking for proof and ‘upon review will provide an explanation about the next step’. But thanks for speaking for me. Of course my only course of action would be to complain on the forums, rather than warn people not to deal with the company unless they want to be overcharged and get a headache on top of things. I totally forgot this was a forum. He wasn’t quoting you. Not who I was referring to. Glad that you got a response though. |
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dietpizzauk
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Post by dietpizzauk on Dec 27, 2023 18:33:49 GMT -5
I had emailed Mattel Customer Support on 18th December, advising I’d been charged customs/VAT. Got a reply 2 days later of them apologising, and asking me to send a copy of the charges and receipt for payment. Sent those through on 23rd December, and got a response that day saying they would give a refund for the amount I was charged.
They were polite, helpful, and the money has cleared into my bank. It clearly was an issue with the BOGOF offer, as the customs declaration had the full price of 2 Ultimate Attitude Era rings, which has probably caused the issue. It isn’t some big conspiracy. Anyone that complains, but hasn’t followed up with Customer Services by email, or phone if they haven’t had a response, is just lazy. If it’s important enough of an issue, then do something about it that can actually resolve the issue.
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Post by AxelSmackdown on Dec 27, 2023 19:24:23 GMT -5
when people use this forum for it’s intended purpose:  |
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