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Post by MrPerfect25 on Jul 23, 2014 6:46:20 GMT -5
I called them and they too said they were on backorder. So when I found them in store I cancelled it.
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Post by TheChosen1 on Jul 23, 2014 8:44:54 GMT -5
I got a email today saying half of my order was instock
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ellisd
Main Eventer
Joined on: May 26, 2009 0:30:49 GMT -5
Posts: 4,756
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Post by ellisd on Jul 23, 2014 8:58:34 GMT -5
I'm in the same boat as you guys. Preordered and now they are on backorder.
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gcreams
Mid-Carder
Joined on: Jun 1, 2013 19:00:20 GMT -5
Posts: 192
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Post by gcreams on Jul 23, 2014 9:52:36 GMT -5
Yup what a mess. I got an additional order confirmation today with just Triple H in stock. I'm not paying 8 bucks to ship one figure so I canceled the whole thing. Poor form.
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Post by junel1216 on Jul 24, 2014 6:25:19 GMT -5
I just received an email about my order being cancel yet I never canceled my order. These idiots are on my last nerve. Anyone else received anything?
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popyduggan
Main Eventer
Joined on: Jun 24, 2010 5:31:32 GMT -5
Posts: 4,601
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Post by popyduggan on Jul 24, 2014 6:38:16 GMT -5
They're giving me until the end of August before they cancel my preorder, what sweethearts. TRU, is there anything you don't #&@& up?
Glad I grabbed M$M while I had the chance in store.
Edit 1:All of my backordered stuff has been "located in stock", but for right now, they're only sending me Shawn Michaels.
Edit 2:Now they're shipping Rey and Taker in a separate package, all that's left is Punk and HHH.
Edit 3:Now they're shipping Punk in a separate package, so assuming they fulfill HHH it'll be 4 separate shipments for 5 figures in one order.
Edit 4: HHH shipped separately this morning.
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cmjeff
Mid-Carder
Joined on: Apr 14, 2014 12:56:28 GMT -5
Posts: 406
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Post by cmjeff on Jul 24, 2014 9:58:32 GMT -5
They canceled my order today as well saying they can't fill the order in a timely manner. Kind of annoying since that's the point of preordering, they should be filled first. Counting what went to stores there is more than enough figures to fill them plus have some in stores
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Post by mrhoss on Jul 24, 2014 10:29:58 GMT -5
My order got canceled, too. That's pretty bad. The preorders went up at the end of April, but the biggest toy store in the world couldn't get enough figures. It's not like we're talking about limited edition items.
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Post by MrPerfect25 on Jul 24, 2014 11:13:16 GMT -5
That sucks about cancelling you guys' preorders. TRU is such a terrible company.
The definition of a preorder is paying early to reserve it for the paid customer when it is released.
It's like reserving a car and then getting to the desk and they don't have one. You RESERVED it! It should be held.
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Post by junel1216 on Jul 24, 2014 11:56:04 GMT -5
I only ordered Punk and hhh. They are available on the site still! What is their problem sending them out? Ugh I'm gonna rip them a new one.
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Post by TheChosen1 on Jul 24, 2014 12:01:58 GMT -5
They're giving me until the end of August before they cancel my preorder, what sweethearts. TRU, is there anything you don't #&@& up? Glad I grabbed M$M while I had the chance in store. Edit: All of my backordered stuff has been "located in stock", but for right now, they're only sending me Shawn Michaels. Same here and Yesterday I got a email saying my Shawn wasnt instock and they couldnt ship till he came back instock
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Post by Chip on Jul 24, 2014 12:47:56 GMT -5
i ordered a full set + 1 extra Punk they cancelled my order, but are sending me Undertaker, Shawn Michaels & M$M
i'm so confused
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Post by TheChosen1 on Jul 24, 2014 15:31:20 GMT -5
I just got 4 shipping numbers from them
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Post by junel1216 on Jul 24, 2014 15:38:21 GMT -5
I just got 4 shipping numbers from them Any have to do with Punk and HHH?
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Post by mrhoss on Jul 24, 2014 15:42:40 GMT -5
TRU must've read our complaints,lol. This order was like a roller coaster: first I was getting 2 out of 5 figs, then they were all cancelled, now I'm supposedly getting all 5 figures. I have my order broken up in three different shipping confirmations.
edit: So far, they deducted $42.50 from my Paypal, which would cover four figures. I wonder what's up with the fifth figure. Now all five have been paid for. They made 3 different paypal transactions.
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Post by junel1216 on Jul 24, 2014 15:57:35 GMT -5
They are so stupid.. I called customer service. Of course, its only an automatically machine. It was said that my order is still processing. What I don't get is,why did I get an email saying my order was canceled? Never dealing with tru again.
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Post by Chip on Jul 24, 2014 16:38:46 GMT -5
i just got separate shipping emails for each figure in the set
weird
i guess ill find out when the box is on my doorstep.
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ellisd
Main Eventer
Joined on: May 26, 2009 0:30:49 GMT -5
Posts: 4,756
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Post by ellisd on Jul 24, 2014 16:53:40 GMT -5
After talking to customer service Sunday and finding out that the preorder figures are backordered, I got an email yesterday stating the same thing. The email said that they didn't know when the items will be shipped and if the order can't be fulfilled by 8/21, it would be cancelled.
This morning I had an email letting me know Undertaker was shipping.
At lunch I got an email letting me know both HBKs that I ordered were shipping.
Now after I got home from work I geot an email saying CM Punk is shipping.
That only leaves HHH.
I think Toys R Us did these preorders and then forgot about them. And then when people started calling, they were like 'Oh Crap!!! We were suppose to send those out last week! Steve, where did you put the pallet of WWE preorder figures?'
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Post by TheChosen1 on Jul 24, 2014 16:58:12 GMT -5
I just got 4 shipping numbers from them Any have to do with Punk and HHH? yea I have no idea HBKs are one box Punks in 2 different boxes, hhh in one box abd takers in the 4th
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Post by Pedigree on Jul 24, 2014 17:04:48 GMT -5
Just got an email saying M$M has already shipped. After getting 3 emails saying they were back ordered and cancelled. No idea about triple H or punk. I emailed them and told them to just cancel the order but they're telling me it's too late.
Needless to say this will be my last TRU preorder.
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