DcW
Mid-Carder
Joined on: Dec 12, 2012 2:52:01 GMT -5
Posts: 137
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Post by DcW on Feb 28, 2013 3:31:22 GMT -5
has anybody else had an order from matty collector cancelled randomly after 2 weeks of processing
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DcW
Mid-Carder
Joined on: Dec 12, 2012 2:52:01 GMT -5
Posts: 137
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Post by DcW on Feb 28, 2013 3:59:47 GMT -5
with no explanation why it was cancelled
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Post by mikey1974 on Feb 28, 2013 4:22:30 GMT -5
can't say I ever have. call them.
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DcW
Mid-Carder
Joined on: Dec 12, 2012 2:52:01 GMT -5
Posts: 137
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Post by DcW on Feb 28, 2013 4:38:59 GMT -5
ye its a bit frustrating been waiting for processing for 2 weeks and the money in my account was gone like it had been payed for but the money went back into my account and the order was cancelled ive sent them an email to find out why but still no response their customer service seems non existent (id call but im in uk)
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Post by onleeone643 on Feb 28, 2013 4:48:42 GMT -5
You're screwed, kiss your money good bye.
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NameRedacted™
Main Eventer
282 WWE Figures...All MOC & All For Sale!!!
Joined on: Sept 29, 2012 23:07:23 GMT -5
Posts: 2,546
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Post by NameRedacted™ on Feb 28, 2013 4:57:27 GMT -5
They might have had something for sale that they have run out of before actually processing your order. Hard telling though...
What were you looking to obtain?
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DcW
Mid-Carder
Joined on: Dec 12, 2012 2:52:01 GMT -5
Posts: 137
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Post by DcW on Feb 28, 2013 5:01:32 GMT -5
arn and tully (money has been put back into my bank already)
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Post by qdogg on Feb 28, 2013 5:21:51 GMT -5
Somebody on here said they had the same problem with buying Bundy on there. I wonder if Matty is sold out of some of their figures or waiting for new shipments of them, dont know.
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DcW
Mid-Carder
Joined on: Dec 12, 2012 2:52:01 GMT -5
Posts: 137
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Post by DcW on Feb 28, 2013 5:51:21 GMT -5
just reordered them with no problems so must be in stock just pi**ed off about waiting all over again
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Generic Theme
Superstar
Joined on: Dec 11, 2012 22:28:45 GMT -5
Posts: 566
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Post by Generic Theme on Feb 28, 2013 11:41:21 GMT -5
Sorry to hear that man. I am so glad to be done with that company. I ordered a Tully that has been in the mail for three weeks. Maybe the same thing happened.
EDIT: Just got the cancellation email. What a bummer. I wish RSC had a few of these figures. There is no way I am ordering through Matty again.
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gps
Main Eventer
Scalpers S**K
Joined on: Oct 4, 2012 17:53:56 GMT -5
Posts: 1,171
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Post by gps on Feb 28, 2013 13:47:55 GMT -5
Sorry to hear that man. I am so glad to be done with that company. I ordered a Tully that has been in the mail for three weeks. Maybe the same thing happened. EDIT: Just got the cancellation email. What a bummer. I wish RSC had a few of these figures. There is no way I am ordering through Matty again. When I was on their site a couple of days ago I think they did have Tully. He was twice as much as mattycollector was carrying him for, but I think they had him. |
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DcW
Mid-Carder
Joined on: Dec 12, 2012 2:52:01 GMT -5
Posts: 137
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Post by DcW on Feb 28, 2013 15:00:12 GMT -5
i think that means the order i just placed again will get cancelled in a few weeks
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Post by The Madness on Feb 28, 2013 15:03:07 GMT -5
It happened to me with my Back to the Future hoverboard. I just called them and they straightened it all out, ASAP.
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Post by PJ on Feb 28, 2013 15:25:17 GMT -5
If it was a restocking issue I don't think they would have canceled the order. And seeing Mattel said the Legends line didn't meet their expectations on Matty I really doubt they be making more once their inventory ran out...so I think it was for another reason.
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RV F'N D
Main Eventer
Joined on: Mar 13, 2012 21:34:37 GMT -5
Posts: 4,046
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Post by RV F'N D on Feb 28, 2013 15:25:42 GMT -5
I had that issue with them as well, had ordered an Arn and Andre at the same time...even though their site had Andre listed as in stock the email they sent me as a reason for the delay said they were waiting for more. Just a badly run site and service in general from what I can tell and have heard, though I've only ordered WWE figs from them...not sure if the motu/dc/ghostbusters crowd has the same issues.
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gps
Main Eventer
Scalpers S**K
Joined on: Oct 4, 2012 17:53:56 GMT -5
Posts: 1,171
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Post by gps on Feb 28, 2013 15:39:57 GMT -5
Sorry to hear that man. I am so glad to be done with that company. I ordered a Tully that has been in the mail for three weeks. Maybe the same thing happened. EDIT: Just got the cancellation email. What a bummer. I wish RSC had a few of these figures. There is no way I am ordering through Matty again. When I was on their site a couple of days ago I think they did have Tully. He was twice as much as mattycollector was carrying him for, but I think they had him. I was wrong. I just checked. They have Arn, but not Tully. Arn is $33.98 which is around $14 more than mattycollector, before S&H. |
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xsailor
Superstar
Thats what she said
Joined on: Jul 11, 2012 16:20:25 GMT -5
Posts: 760
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Post by xsailor on Feb 28, 2013 15:51:16 GMT -5
Matty Collector can be a bit bogus at times, but at least you got your problem fixed.
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mmondrag96
Main Eventer
43 refs and counting
Joined on: Apr 10, 2010 12:35:28 GMT -5
Posts: 2,919
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Post by mmondrag96 on Feb 28, 2013 15:55:23 GMT -5
Holy crap I was just about to ask the same thing I order Arn and Tully Feb 2 and got a notice this morning for no reason.
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Post by 1992 on Feb 28, 2013 16:19:01 GMT -5
Yup. Finally got down to ordering DDP 2 weeks ago, after 11 days I emailed CS asking what was up with no shipping notification and the bull  ed me with a story about them just getting a restock and getting ready to ship...only for a cancellation notice to come in today. To hell with them, I found the same figure on Ebay a couple bucks cheaper than what they were asking to begin with. |
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Generic Theme
Superstar
Joined on: Dec 11, 2012 22:28:45 GMT -5
Posts: 566
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Post by Generic Theme on Feb 28, 2013 17:14:52 GMT -5
When I was on their site a couple of days ago I think they did have Tully. He was twice as much as mattycollector was carrying him for, but I think they had him. I was wrong. I just checked. They have Arn, but not Tully. Arn is $33.98 which is around $14 more than mattycollector, before S&H. Thanks for checking. I found a loose Tully with the belt on eBay for less than $30 shipped, so it looks like that may be the route to go at this point. |
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