So I bought 3 figures when TRU had their Buy 2 Get 1 Free sale a couple of weeks ago.
Sent in the UPCs, receipt & $5.00 check and still have yet to get any confirmation. They also haven't cashed the check. It went to NY, should not have taken more than 2 days.
Is it safe to say they never received & processed it? Or did they see that I only technically paid for 2 figures so it doesn't actually count?
I had an issue with printing off the webpage, the barcode that comes up which was supposed to be on the front shipping label would not print. Could that have been the issue?
If so, it looks like I'm screwed out of a COO HHH, and I wasted money on buying 2 figures I didn't need to get it.
Exact same thing happened to me. I emailed Mattel to advise as the barcode did not print out but rather the x of doom. They replied that I just needed to write the reference number somewhere close to the x where the barcode should have been (FYI this was provided in the response email) This might cause a delay however you should be ok. My barcodes, receipt and form was sent out about a month ago and just got a confirmation of payment/order last week, I am sure you will get an email within The next 2 to 3 weeks.
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I sent in my first one with complete with barcode on order form, UPCs reciepts and a check... About two weeks later, sent a second form with no barcode, same problem you're having, but this time paid with my credit card. Atleast 5 weeks later, I got my confirmation for the second one I sent out. A week after that, got confirmation for the one I paid with a check and thats when it was cashed.
In short, I'm sure everyones situation is going to be different. Just be patient. And yes, they wont cash it until you get the confirmaiton.
I'm so happy you opened this thread, true story: I send out two sets of UPCs and receipts, and Mattel decides to send me one Triple H figure, so I get on the phone and they have the nerve to tell me their employees are perfect and don't make mistakes and that I was missing 3UPCs, so I basically was screwed out of one of my HHH figs and they can't do anything about it because ''they are very strict with promotions''. Man was I ticked. I even have pics before I sent it out with delivery confirmation. So be careful fellas because Mattel will do you dirty.
Post by Lorenzo Alcazar on Sept 18, 2012 11:06:15 GMT -5
I sent my stuff in on August 24th, got an E-Mail on September 5th that they got my stuff, and then another E-Mail on September 11th saying it was shipped out.
COO Triple H arrived at my house on September 14th. So this literally a 21 day process for me from the moment I put my stuff in the mailbox to the day I received my Triple H...and it actually took less because I'm sure they didn't get my envelope for 2 or 3 days after I mailed it because I mailed it on a Friday, so they probably didn't get it until Monday at the soonest.
Also, I have my Triple H but they haven't cashed my check yet...so don't worry. They didn't cash my check until after I got mt Vince last summer either. Eventually they will.
Good luck and I hope you get your Triple H. Not sure why it's taking 2-3 weeks for some people and over 6 for others.
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