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Post by Chip on Sept 17, 2012 20:05:04 GMT -5
So I bought 3 figures when TRU had their Buy 2 Get 1 Free sale a couple of weeks ago.
Sent in the UPCs, receipt & $5.00 check and still have yet to get any confirmation. They also haven't cashed the check. It went to NY, should not have taken more than 2 days.
Is it safe to say they never received & processed it? Or did they see that I only technically paid for 2 figures so it doesn't actually count?
I had an issue with printing off the webpage, the barcode that comes up which was supposed to be on the front shipping label would not print. Could that have been the issue?
If so, it looks like I'm screwed out of a COO HHH, and I wasted money on buying 2 figures I didn't need to get it.
UPDATE As of this morning, my COO HHH is on the way! So obviously the B2 G1 sale will work for getting one. I guess in Mattel's view as long as you send the $5 they don't really care.
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Post by KILLER WOLF on Sept 17, 2012 20:06:46 GMT -5
I am having the same problem, i haven't received any indication they got anything.
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Deleted
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Post by Deleted on Sept 17, 2012 20:06:57 GMT -5
Usually they don't cash the check until they ship it out.
Weird that you didn't get any confirmation email. Not even one to say that you completed the order from? Did you add the right email address?
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FFK
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Post by FFK on Sept 17, 2012 20:11:12 GMT -5
I had problems with the barcode printing too, but i eventually got it to work. I still haven't got my COO HHH. I sent it almost 3 weeks ago and I sent it with tracking so I know they got it.
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Post by Chewdeezy on Sept 17, 2012 20:11:22 GMT -5
Did you at least write the number of your order on the envelope? If it was just an X, might be taking them longer to sort through everything.
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Post by jrjumpshot on Sept 17, 2012 21:12:04 GMT -5
I sent mine about 3 weeks ago and haven't got any other e-mail from them stating they recieved my end. I am not worried yet though. They said it could take 8-12 weeks.
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Post by kingrey4 on Sept 17, 2012 21:23:47 GMT -5
It takes a while
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Labeled101
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Post by Labeled101 on Sept 17, 2012 21:36:42 GMT -5
So I bought 3 figures when TRU had their Buy 2 Get 1 Free sale a couple of weeks ago. Sent in the UPCs, receipt & $5.00 check and still have yet to get any confirmation. They also haven't cashed the check. It went to NY, should not have taken more than 2 days. Is it safe to say they never received & processed it? Or did they see that I only technically paid for 2 figures so it doesn't actually count? I had an issue with printing off the webpage, the barcode that comes up which was supposed to be on the front shipping label would not print. Could that have been the issue? If so, it looks like I'm screwed out of a COO HHH, and I wasted money on buying 2 figures I didn't need to get it. Chip, Exact same thing happened to me. I emailed Mattel to advise as the barcode did not print out but rather the x of doom. They replied that I just needed to write the reference number somewhere close to the x where the barcode should have been (FYI this was provided in the response email) This might cause a delay however you should be ok. My barcodes, receipt and form was sent out about a month ago and just got a confirmation of payment/order last week, I am sure you will get an email within The next 2 to 3 weeks.
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#SHOWOFF
Superstar
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Post by #SHOWOFF on Sept 17, 2012 22:15:35 GMT -5
I sent in my first one with complete with barcode on order form, UPCs reciepts and a check... About two weeks later, sent a second form with no barcode, same problem you're having, but this time paid with my credit card. Atleast 5 weeks later, I got my confirmation for the second one I sent out. A week after that, got confirmation for the one I paid with a check and thats when it was cashed.
In short, I'm sure everyones situation is going to be different. Just be patient. And yes, they wont cash it until you get the confirmaiton.
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Post by JC Motors on Sept 18, 2012 9:51:19 GMT -5
I'm still waiting for mine
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Post by onleeone643 on Sept 18, 2012 10:20:27 GMT -5
I'm so happy you opened this thread, true story: I send out two sets of UPCs and receipts, and Mattel decides to send me one Triple H figure, so I get on the phone and they have the nerve to tell me their employees are perfect and don't make mistakes and that I was missing 3UPCs, so I basically was screwed out of one of my HHH figs and they can't do anything about it because ''they are very strict with promotions''. Man was I ticked. I even have pics before I sent it out with delivery confirmation. So be careful fellas because Mattel will do you dirty.
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Post by onleeone643 on Sept 18, 2012 10:21:52 GMT -5
Here's the other pic of my receipts which I offered to show them which they didn't want to hear about.
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Post by onleeone643 on Sept 18, 2012 10:25:22 GMT -5
And the pic of my lone HHH.
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Post by onleeone643 on Sept 18, 2012 10:31:31 GMT -5
and finally, proof it was sent out. Sorry to flood the board with these posts but my pics are in my phone. Just trying to show you guys to be careful and be thorough when sending out your stuff.
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Post by Lorenzo Alcazar on Sept 18, 2012 11:06:15 GMT -5
I sent my stuff in on August 24th, got an E-Mail on September 5th that they got my stuff, and then another E-Mail on September 11th saying it was shipped out.
COO Triple H arrived at my house on September 14th. So this literally a 21 day process for me from the moment I put my stuff in the mailbox to the day I received my Triple H...and it actually took less because I'm sure they didn't get my envelope for 2 or 3 days after I mailed it because I mailed it on a Friday, so they probably didn't get it until Monday at the soonest.
Also, I have my Triple H but they haven't cashed my check yet...so don't worry. They didn't cash my check until after I got mt Vince last summer either. Eventually they will.
Good luck and I hope you get your Triple H. Not sure why it's taking 2-3 weeks for some people and over 6 for others.
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Post by Chip on Sept 20, 2012 9:29:09 GMT -5
got my shipment notification email today!
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WWEKidCollector
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Post by WWEKidCollector on Sept 20, 2012 9:34:03 GMT -5
Great News! BTW, are you referring to the Buy one get one 50% off? I don't remember a B2G1 deal in the last few weeks.
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Post by Chip on Sept 20, 2012 10:09:42 GMT -5
It was last month, during the $6.99 sale they did a B2 G1 sale for like a week or maybe a weekend I had picked up 3 basics (B20 Sheamus/Wade/Yoshi) specifically to get another COO HHH.
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WWEKidCollector
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Post by WWEKidCollector on Sept 20, 2012 10:12:05 GMT -5
Wow, I must have missed that. So you were able to get a COO Figure for less than $20, that's awesome!
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Post by marino13 on Sept 20, 2012 10:23:45 GMT -5
got my shipment notification email today! Me Too!!
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