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Post by TheChamp420 on Nov 29, 2010 20:24:49 GMT -5
Rsc, your awesome, and I always get my stuff fast. Thanks
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pacey
Superstar
Joined on: Sept 2, 2010 0:40:46 GMT -5
Posts: 557
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Post by pacey on Nov 29, 2010 20:37:33 GMT -5
I spent $75 at rsc on Friday and I am fine with the prices. I got a doorbuster price Rey and missed the good price on the Hogan/Sting. I am so excited about the figures I don't care about the price. I hope rsc keeps the good sales coming. A classics blowout or a wwe jakks blowout sales I think would be amazing. Maybe at Brock's next fight rsc could do a huge UFC sale.
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PrideFcF
Main Eventer
Joined on: May 7, 2008 13:26:21 GMT -5
Posts: 3,807
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Post by PrideFcF on Nov 29, 2010 20:40:16 GMT -5
I don't want to complain because I ended up picking up 11 items between the doorbuster sales today and Friday and I appreciate that the time has been taken to respond to some of the criticism. However, I feel the biggest issue was with things being sold out that people had already put in their cart, and that issue was not addressed. I feel that once it was put in your cart it should have been yours. It took me approxitmately 4 minutes to finish putting things in my cart and when I went to check out The Rock was already gone. I just think if RSC is going to do this type sale again in the future, it would be nice if some kind of time limit was established to prevent so many people from missing out on items they've already put in their cart. The sale itself was awesome, I just think it could've been handled a little better. It's funny you bring this up at the same time that RingsideC2 has mentioned shopping on Amazon.com several times. With all of their lightning deal items, once you placed an item in your cart, the site would let you know that you had 15 minutes to confirm your order, or the item would be place back up for sale. I understand that RSC isn't Amazon, but this isn't too bad of an idea for them to consider in the future. People who placed an item in their cart likely wanted to look at all the other items on sale. Even if RSC could set up a system that holds items in carts for just 5 minutes, it'd be a good business move. At least give the shopper SOME breathing room to turn a small order into a large order.
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wwecustoms
Main Eventer
Recovering from Extensive Surgery on my hand , had 3 bones removed from Thumb plus bone spurs.
Joined on: Sept 30, 2006 14:45:51 GMT -5
Posts: 1,414
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Post by wwecustoms on Nov 29, 2010 21:07:03 GMT -5
Maybe it has to do with tracking cookies ? Even 2 minutes would work , esp if the site decided to log you out when switching pages to recheck something in your cart. In the past I have been logged out after going back to the home page and back to checkout.
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hbkrules
Main Eventer
WF 10 Year Member
Joined on: Jun 18, 2002 11:49:32 GMT -5
Posts: 2,115
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Post by hbkrules on Nov 29, 2010 22:01:48 GMT -5
I appreciate the sale and your response to complaints.
The only issue I have is having something taken from your cart. There should be at least a 5-15 minute window where an item can sit in the cart. By doing it the way you do, you are essentially punishing shoppers who take the time to browse your other inventory and make additional purchases. Next time I will only add one or two items and forget looking at the rest of the black Friday deals so that I can hurry and checkout. That means less money for u guys!
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ralculdmohdpas
Mid-Carder
Joined on: Feb 26, 2007 10:37:50 GMT -5
Posts: 80
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Post by ralculdmohdpas on Nov 29, 2010 22:02:03 GMT -5
Hi! Thanks for your answer! Yes, that’s right ! I made an error! $11 was for my last loose figure bought. My fault! I’ve found some rates for a Legends 3 British Bulldog on Ebay. $15.92 from a californian seller and $17 from Texas. I assume that will be a little bit less from NY. Just for example, 3 figs loose from California $12.78… I know you don’t send loose figures but once again I would agree!!! Please, think about!
And no! Sorry, I would not complain to pay $18 rather than $28 or $32. What? First Class Mail International takes longer than Priority Mail International? Yes, of course. So what? I live outside the United States, I know I will wait longer for my order. Normally, I wait around a week and a half to receive my package. But I won’t cry because it takes 3 weeks! OK, that’s right! I know there are a lot of impatient people on Ebay but I assume you have sometimes the same complains from US buyers. For both waiting and an eventual lost, if the client has the choice of the shipping method and if the slower without tracking is chosen… it will be at the client's risk! A lot of Ebay sellers specify these conditions in their auctions. And once again, I have never had any trouble with this shipping method in almost 6 years on Ebay. And if ever something is lost it would be my fault. I know it’s easy to tell that now, but if you specify your conditions there will be no problem.
It’s sure that the difference between first class and Priority will be smaller if I buy more than 4 figures but I don’t need the entire series every time. I don’t want to exclude the Priority Mail but wanted to have the opportunity to buy 1 or 2 figs without some expensive shipping fees.
About the taxes, I know you can’t do anything. You are not responsible for them. I’m not always happy to pay them but I find that’s absolutely normal. Against that, it is most unusual that Ups or FedEx add their own “taxes” or commissions! Shipping is ever paid, taxes too and they ask for money for something else. They don’t ask you that when you receive the package but after by post. This way you don’t refuse the package at the delivery. And you can read that if you don’t pay under 2 weeks you will have a law suit. It was just to let you know.
Nevertheless, thank you for your answer and don’t stop doing good business and having great exclusive figures. But I am pretty sure you would have more overseas orders with the choice between two shipping methods.
Thank you!
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Post by AlexWestCollects on Nov 29, 2010 22:37:15 GMT -5
My only real complaint was that I got up at 5:55 (usually get up at 7 for work) went straight to the computer and the sale wasnt up till after 6. I added the Rock into my cart as soon as the sale went on and when i went to check out it was out of stock.
I think we should have 1 more sale before x-mas, maybe a limited 1 of 3-5 items everyone wants for x-mas but this time we should be more informed and make sure the site doesn't act up. I feel the lag on the site is what cost me my purchase.
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Post by "Original Broski" jonjon535353 on Nov 29, 2010 23:22:48 GMT -5
Not that it affected me, but thanks for the response. I just wish there was something I wanted that I didn't already have. And I'm glad to see I was correct about the shipping. It's been 11 years since I got injured at UPS and I still have this knowledge stuck in my head. Hell there's still times I dream (or have a nightmare) that I'm still on my route. lol Haha my dad used to work a UPS, and it tore up his back big time. Lucky for him he never needed surgery, but he had to see a chiropractor a few times, and got a prescription for his back pain. He would go in at around 8 some mornings, and not get off until 9 during the holidays. And a few times he got bit by dogs. It was crazy. So I can see why you would have nightmares lol
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PrideFcF
Main Eventer
Joined on: May 7, 2008 13:26:21 GMT -5
Posts: 3,807
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Post by PrideFcF on Nov 29, 2010 23:36:03 GMT -5
I'm just curious how many people are ACTUALLY buying Sheamus from RSC for $50? What is more important to them? Having Sheamus in stock with nobody buying? Or being able to provide Sheamus to people for a price that they can actually AFFORD! RSC is not the paragon of virtue. They claim that if they put Sheamus at a lower price the "scalpers" would buy him all up and charge ridiculous prices. Well, the "scalpers" go to all the retail stores and do it there. It's not RSC job to "protect us" from the scalpers. The bottom line is this.....RSC would rather sell Sheamus for $50 on the off chance that somebody is actually dumb enough to buy it rather than have the "scalper" get it and sell it for $50. Don't insult my intelligence. RSC just wants the opportunity themselves to score the big sale. I'm glad someone finally said it. How much is Sheamus even going for on eBay? $20 and up? Only a desperate scalper would pay well above retail prices for the Sheamus online to re-sell, so telling us that his figure is at $50 for the greater good is kind of silly. They're undercutting the scalpers, not deterring them. I don't blame them for charging more for the figure, but don't try to pretty up the grim reality. You guys are hustling holiday shoppers, and trying to look like the lesser of two evils in regards to eBay sellers by charging $50. I don't have a lot against RSC, and have given them plenty of business over the years. Still, lets call a spade a spade.
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Post by muccguy88 on Nov 30, 2010 0:10:39 GMT -5
i just want to add that while a lot of the prices r a bit to high for me to continue ordering from RSC regularly i manage and the customer service is awesome. i put my order in on friday and it is already coming in tomorrow. as for figures like sheamus i think $50 is way too much for a single figure but if RSC feels the need to charge that much for sheamus its their business. they r not the only ones who have sheamus. i put orders in a bunch of places this weekend. i ordered the bulk of my figures from RSC, ordered sheamus on ebay for $30 shipped (only cost me $18 cuz of existing balance in my paypal), and i got yoshi tatsu on amazon for $10. the beauty of online shopping is that its easy to compare prices. i have been a customer with RSC a loooong time and i have to say with all of my orders they always send multiple coupons and sometimes even a little something extra. the first time i ordered a real scale ring from them they sent me and extra mat for the ring that was padded and it was free.
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Post by "The Opportunist" Eric Flair on Nov 30, 2010 0:48:10 GMT -5
It comes down to this. I appreciate the fact that you asked us what we would want on sale, and for the most part . . . there it was. I missed out on what I want, but it was nobody's fault but mine. Then again, I guess I could sue the company that produced my alarm clock . . .
Do I particularly like Sheamus costing so freakin' much over retail? Not really, but I do understand the idea of supply and demand. It's all good. I'd rather give my business TO a business and not some ebay scalper. I've done a good deal of business with Ringside in the past, and I'm sure I'll do a lot in the future.
Bottom line: Did I get everything I wanted? No. But I appreciate the fact that you had the sale in the first place. After all, you guys didn't have to.
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Post by sweetchinmusic1997 on Nov 30, 2010 1:19:48 GMT -5
Possibly you could change the shipping to First Class instead so you get more international customer satisfaction or possibly shipping it loose if required.
Thanks for all that clarification, totally understand
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Post by BØRNS on Nov 30, 2010 1:48:25 GMT -5
It was a nice little sale, and I placed an order for a few things. It wasn't that spectacular, but worth checking out for sure.
However, my only complaint, and I must stress this like others have, is that I had a $9.99 Elite 6 CM Punk in my "cart" and was finishing up loading my "cart", then I proceeded to checkout, and my Punk was "sold out". I thought that was a real low-blow. This is no doubt a software problem, so maybe RSC you guys should see if there's a better program to use with the cart function. I realize that people may put something in a cart and then not buy it, and it still be in the cart, but once something is "added to your cart", you should be able to continue with your purchase, knowing your item is ready when you are. If the items can be removed from your cart, then what is the purpose of a "cart"?!?!?!?!?!?!?!
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Post by BØRNS on Nov 30, 2010 1:50:13 GMT -5
Also, thanks RSC for reading our feedback. That is very nice and considerate to your customers (even if some are bitter they are just jealous, don't let them bother you, they couldn't wake their parents up at 6 to order for them, haha)
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Blackbird 13
Main Eventer
Joined on: Sept 6, 2005 3:32:41 GMT -5
Posts: 3,242
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Post by Blackbird 13 on Nov 30, 2010 1:53:59 GMT -5
Don't bite the hand that feeds you posters. You have a forum to air your questions, comments and concerns because of RSC. They bought wrestlingfigs.com site... I thank the powers that be at RSC and commend them for keeping open a fairly uncensored forum for collectors to have a voice.... I was going to reply to this.. then I saw you don't have very many posts. Wait until there is a new exclusive to ANOTHER site... after you go through that at WF, I'll be more apt to listen to you tell me how "fair and balanced" they are. I love this site.. but there's a habit to sweep some wrestling figures under the rug, when they are only available from a competing business. I'll let you decide whether that's the right way to run a wrestling figures news site or not.. but no matter which way you feel about it, it's hardly "fairly uncensored". In closing on this.. don't get the idea that you get 100% of the picture. More like 95%... but I'm thankful to Ringside for the 95% we do see. (And the figure database is generally complete, regardless of petty issues like who had the exclusive originally). We would like to thank everyone who took part in our Early Bird Doorbuster Cyber Monday deals today. We understand that some of you who did not get what you want might be upset, but please keep in mind that the tradition of Black Friday and Cyber Monday doorbuster deals is to offer limited quantities of items at blowout prices. I wanted the Home Alone Blu-Ray set from Amazon for $9.99 but I missed out and now it's only available for $34.99. I hold no anger towards Amazon.com and understand it was a limited quantity doorbuster promotion. Our Cyber Monday Early Bird sale was no different than any other retailer in the country. I think the posts on here angry with us for simply offering you a limited number popular items at blowout prices have been very unfair. We received an unprecedented level of traffic this morning and very popular items sold out instantly. Hundreds of orders were placed in the first 30 minutes of the sale. We even asked YOU to give us input as to which items and prices would go on the sale. We wish we could offer these prices to everyone but unfortunately we were only able to offer limited quantities for the promotion. Many of the prices were below our cost from Mattel or Jakks. Let me address a few separate grievances: High prices on the most popular figures like Sheamus and The Rock. If we did not charge these high prices, we would not have the items in stock and available. eBay'ers would have bought them up instantly and then we would receive phone calls all day asking why we don't have Sheamus available for sale. In addition, no one is complaining about the fact that the rest of Basic 7, Pay Per View 6, or Legends 3 are all priced at or below retail. Right now if you use the WFIGS 10% off code, Legends 3 would cost: Hacksaw $11.69, Vader $12.14, Bulldog $12.14, Pillman $13, Perfect $13.49. Last I checked Toys R Us, Wal-Mart, and Target charge $14.99 for all these figures. It is not our fault that Mattel under-produced The Rock. Mattel should have known that The Rock would be more popular and weighted his figure heavier in the cases. In Pay Per View 6, why did Mattel put 3 Undertaker's in every case and only 2 Sheamus'? Clearly they did not predict the demand. The fact that you cannot find Sheamus or The Rock at retail is because Mattel did not properly weight the case packs. Why would Mattel put the same number of The Rock and Hacksaw Jim Duggan in a case??? International Shipping: If you know how we can ship internationally for less money and not put the figures in a padded envelope or ship them "loose" please let us know. We agree that our international shipping is high. However, that is exactly the rate that the post office or UPS charges us. What choice do we have? We do not control the fact that international shipping is expensive! In all honesty, even though I can be critical of Ringside.. I bought a few things in the sale, I missed out on a few.. and I feel that RSC offered a good sale. The prices were fair, and while maybe they could have had a few more of the most wanted items.. I get it, and I thank them for the sale! I also have a serious issue with those people that fuss about higher prices for Sheamus, Rock, Hogan/Sting, or whoever else. Quite simply, it's about supply and demand. From a collector's standpoint, it does indeed suck.. but from my standpoint as a member of a modern, capitalist society, I'm glad that it keeps the wheels turning. If no businesses were selling things based on supply and demand, MILLIONS of Americans would be unemployed, and there would be no reason to put out any products that were anything more than basic essentials. Why bother adding features, options, colors, paint, or whatever else if the only thing you'll gain from it is the cost of what it took to add it? That's not how businesses make money, and RSC is a business. Supply and demand. Don't want them to sell Sheamus for $50? If no one buys it.. then Sheamus might be $2.99 in next year's Black Friday sale. But I'm pretty sure that this won't be the case. It's supply and demand, people... capitalism at work. Why are you complaining about that?
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Blackbird 13
Main Eventer
Joined on: Sept 6, 2005 3:32:41 GMT -5
Posts: 3,242
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Post by Blackbird 13 on Nov 30, 2010 2:00:11 GMT -5
Do I particularly like Sheamus costing so freakin' much over retail? Not really, but I do understand the idea of supply and demand. It's all good. I'd rather give my business TO a business and not some ebay scalper. I've done a good deal of business with Ringside in the past, and I'm sure I'll do a lot in the future. See.. here's the thing. First off, props for understanding that Ringside is a business. But let me tell you this. If I see two Sheamus figures at Walmart, I'll probably pick both of them up... and one will go on the Classifieds! I'll entertain offers to sell it, or trade it for something I want.. and why shouldn't I!? I worked hard for the ten bucks to get the figure, it's my gas, I pay for my internet connection.. it takes time to photograph it and list it (whether it's an online store, a classifieds post, or eBay).. why shouldn't I be compensated for that? Especially if there's supply and demand. People act like buying a figure at retail and selling it for higher prices is this horrible crime.. but do these same people really think that Walmart, Kmart, TRU, RSC, and all the rest of these retailers are selling these figures at cost?!
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Post by Dan88 on Nov 30, 2010 14:38:36 GMT -5
I'd have no problem with using a loose shipping option for int. orders.
I open my figures so not getting a box but been able to choose a cheaper shipping option would be fine.
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fearofdread
Superstar
Joined on: Nov 18, 2010 12:40:53 GMT -5
Posts: 560
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Post by fearofdread on Nov 30, 2010 16:41:22 GMT -5
I appreciate the response from Ringside, but a I disagree with a couple points.
Amazon doesn't tell you something isn't available while in the middle of their checkout process. That determination is made before entering that process. I had a Rock in my cart, hit checkout and lost him while entering my account info. It would've been OK if he was taken out before I started the checkout process, but as soon as I am in that secure area of the site, I should have been given the item as long as I didn't go back or take an unreasonable amount of time (I think doing it within 2 minutes is reasonable).
It is, however, their prerogative to sell the figures for however much they can. I would have liked to have known how many Rocks, Hogans, etc were available for the sale, thereby knowing that they would be going back to full (and well over MSRP) after they sold out.
That said, I also didn't get my "random mystery figure" that I paid for, so I'm a little more bummed than some others who just missed out on Rock and Hogan.
I did, however, get the Legends 4 poster that I didn't qualify for, so who knows how things are run over there.
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